Changes to Waste Management payment policy.
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 Changes to Waste Management payment policy. WM has partnered with Paymentus, a leading third-party billing and payment solutions provider! This partnership aims to enhance the efficiency and transparency of our online payment process, ultimately benefiting all our customers with greater self-service capabilities, including expanded payment options, anytime-anywhere payments, and automated payments.What This Means for
Your Residents and Businesses
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The enhanced
online bill pay platform features expanded payment options and greater
self-service capabilities. Customers can pay their WM bills by electronic debit
from a bank account (using the Automated Clearing House, or ACH, network in the
U.S. or Pre-Authorized Debit, or PAD, in Canada) or by credit card, debit card,
and digital wallet providers such as Venmo, PayPal, Apple Pay, and Google
Wallet.=
For
payments made using credit cards, debit cards, and digital wallets, Paymentus
will charge a $1.99 USD / $2.75 CAD convenience fee per transaction for
residential service and a $9.99 USD / $13.75 CAD convenience fee for commercial
service. These fees are subject to change over time.=
Customers who pay
their invoice using direct debit (ACH/PAD) from a bank account will not pay any
convenience fee. =
The convenience
fee amount will be disclosed to customers during the online or automated phone
system bill payment process. Customers will have the opportunity to consent to
the fee or choose to pay by direct debit (ACH/PAD) from a bank account based on
preference.=
Online payments
made via card or digital wallet options will be limited to $50,000 per
transaction. Who This Impacts=
All customers who
pay their WM bill through wm.com or automated phone system using credit cards,
debit cards, digital wallet providers such as Venmo, PayPal, Apple Pay, and
Google Wallet, or by direct debit (ACH/PAD) from a bank account. Note that
digital wallet provider payments are not available when paying via the
automated phone system. Convenience fee exclusions may apply where prohibited
by contract or applicable state or provincial law.=
One-Time Payments – Our new online payment platform powered by Paymentus is scheduled to “go live” on August 23, 2024.=
New AutoPay – Customers who enroll in WM’s AutoPay program on or after August 23, 2024, will be given the choice to make their automatic payments by direct debit (ACH/PAD) from a bank account and thereby avoid paying any convenience fees, or to make their automatic payments by credit card, debit card,
or digital wallet providers which will include a
convenience fee with each automatic payment.=
Existing AutoPay – By November 1, WM will contact customers
already enrolled in AutoPay and ask them to choose their new preferred payment
method for automatic payments: direct debit (ACH/PAD) from a bank account,
which will not include any convenience fee; or credit card, debit card, or
digital wallet option, which will include the Paymentus convenience fee charge
with each automatic payment.
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